•   The right to be informed
Individuals have the right to be informed what data we are collecting about them and how this data will be used. ‘Information sheet 5 - Information for Clients/Individuals’ can be found on page 11 of the IMS Privacy and Data Security guide, and this should be made available for individuals.
•   The right of access
Individuals have the right to access their data. The IMS user reports function includes a 'Client Detailed Record' which may be used to obtain a summary of client data. For more detailed data you should use the 'Create Extract, >> Local Extract' option to download your data, then filter this to obtain data for the specific individual.
•   The right to rectification
The IMS system is a live and updatable database. IMS users may add, edit, or delete data as required. When support is required, this may requested from the Public Health Institute, Liverpool John Moores University. Where support is requested, data update requests will be completed within five working days.
•   The right to erasure
IMS users may edit and delete client details and activity as required. However you should also be aware that IMS client data is securely backed up daily, and is also held within data audit tables. Therefore if a client wishes to exercise their right to erasure, you should contact us and quote the client’s unique IMS ID number. This is a unique and anonymous code which will allow us to delete all relevant data and we will confirm that the client has been erased from the IMS system.
•   The right to restrict processing
The client details screen contains a ‘consent to process data' question. This must be completed when the client is first entered on the IMS system, and may be updated at any time. Where this item is marked as 'No', data relating to the individual will only be viewed by staff within the specific service and will not be used for any reporting or data analysis by the Public Health Institute, Liverpool John Moores University. Where this question is updated, any change will be applied retrospectively to any data relating to the individual.
•   The right to data portability
Individuals have the right to their own data, for example if they wish to transfer their data to another treatment provider. To obtain detailed client data you should use the 'Create Extract, >> Local Extract' option to download your data, then filter this to obtain data for the specific individual.
•   The right to object
Individuals must be informed how their data will be used; this is set out in ‘Information sheet 5 - Information for Clients/Individuals’ on page 11 of the Privacy and Data Security guide. Where the individual objects to use of their personal data you should use the ‘dummy attributor’ with initials “X X” and date of birth “05/05/1955”. As with clients who respond 'No' to the 'consent to process data' question, data recorded with these client details will not be subject to any further data processing.
•   Rights in relation to automated decision making and profiling
IMS data is processed for reasons of public interest in the area of Public Health. It is not used in relation to automated decision making or profiling.
In most instances the individual client should contact the specific treatment service provider, who will fulfil their request.
However in some circumstances this may not be possible;
•   Some providers record client data via a separate client data system (for example NexWebstar Health, PharmOutcome, or CRiIS). In these situations data is extracted from the relevant system and uploaded to IMS. Where this is the case, the provider will be given a user login and password for the IMS system which enables them to access their data in the same way as services who use the ‘direct data entry’ method.
•   Due to recommissioning and other changes in service providers the original service provider may no longer exist. Where this is the case, the individual may contact the Public Health Institute LJMU directly with their request.
In order to maintain an IMS user account it is necessary to provide your full name and a valid email address. This information is required to use the IMS system. In addition we may also send you occasional emails with information such as reports and updates relating to IMS or other relevant Public Health information from the Public Health Institute.
If you wish to check or update your personal information, or unsubscribe from emails, this can be done on the IMS user account details page. If you are unable to access IMS or wish to delete your user account please contact us with your request.